Renaissance Care’s Glencairn Care Home, located in the Marchmont/Grange area of Edinburgh, has received an exceptional care review, after an unannounced visit from the care inspectorate – the best grading of any care home in the local area.
During the review, Glencairn received two ‘excellent’ grade sixes for the quality of the care home setting, with homely rooms that offer views across the city, and the exceptional leadership standard of manager Jozi Stables. A grade six is the highest mark available, describing performance which is sector leading and supports experiences and outcomes for people which are of outstandingly high quality.
Additionally, the care home received three ‘very good’ grade fives, marking ‘major strengths’ on how the home supports people’s wellbeing, how good the staffing is, and how well the care and support is planned.
As part of the assessment, the 26-bed home was praised for ensuring that every resident is treated as an individual with their own likes, interests and needs taken into consideration with personalised care plans, meal choices and room decor. The review also noted the ongoing commitment to maintaining each of the residents’ independence with a focus on their wellbeing.
Care home manager Jozi Stables, who joined Glencairn last July, was commended for the developments made in implementing continuous consultation with the residents and relatives to improve the care provided at the home, with residents referring to her as “inclusive and well informed”. Recently, Jozi even included residents in the recruitment process for hiring new staff members to ensure they were part of all decisions made within their home.
Part of the inspection required inspectors to sit down and discuss with residents their experience in the home. All responses were extremely positive and complementary to the staff, service and management.
One resident said, “the home is excellent, I am really pushed to find a fault, it’s excellent, the lap of luxury.”
With another expressing their satisfaction at the high quality of staff throughout the home, including the manager, care staff, maintenance staff, housekeeping, catering and the activities co-ordinator. They said, “I would give it a six – excellent without hesitation, for me it is justified.”
Family members of residents interviewed highlighted the brilliance of Glencairn’s staff, as they strive to grant resident’s wishes and are aware of an individual’s likes and dislikes.
The detached Victorian villa is set out across four floors. Each room has an en-suite bathroom with a lounge or communal seating area available to residents and relatives on every floor. The dining area on the ground floor leads on to a patio and garden area with outdoor seating which is enjoyed by residents during summer months.
The home is close to local amenities with the residents actively encouraged to get out for a walk on a daily basis to visit cafés and book shops, with a minibus taking them on outings of their choice weekly.
Jozi Stables, home manager at Renaissance Care’s Glencairn Care Home, said: “We are absolutely thrilled with the results from our recent inspection. It’s a real testament to the dedication of our team who work extremely hard every day to go above and beyond for our residents.
“Wellbeing is at the heart of everything we do and we strive to ensure that residents feel at home and comfortable, with their individual needs catered for – the small details really matter.
“It’s important to us that we’re working collaboratively to provide the best care possible, involving residents in each and every decision based on what’s important to them.”