Croftbank Shines in Recent Inspection

 Croftbank Care Home in Uddingston was handed a glowing report by the Care Inspectorate after an unannounced visit last month.
 
Staff at the 68-bedroom home, which has recently been refurbished by operator Renaissance Care, were commended for providing “warm, respectful and compassionate support” for residents and the “significant positive impact” this has on their wellbeing.
 
Inspectors were also impressed with Croftbank’s provision of nutritious meals and its variety of communal spaces, including a café, garden room and access to a secure, well-maintained garden which were noted to “enhance people's choice and quality of life”.
The Care Inspectorate carries out regular assessments of more than 11,000 registered care services in Scotland to ensure quality of care meets high standards.
 
Key areas including care and support, physical environment, quality of staffing, and quality of management and leadership are graded on a scale from 1 to 6, where 1 is unsatisfactory and 6 is excellent.

The team here at Croftbank put their heart into what they do every single day. They take the time to really get to know each resident, making sure they feel happy, comfortable and able to enjoy the things that matter most to them

Gertina, Home Manager

Inspectors observed daily life at Croftbank between March 12-13 and interviewed 20 residents, five friends and family members and 14 members of staff.
 
Their report, which is available on the Care Inspectorate’s website, awarded the home a grade of 5 – “very good” - for its support of people’s wellbeing.
 
It states: “We found significant strengths in aspects of the care provided and how these supported positive outcomes. People experienced warm, respectful and attentive care, and this had a clear, positive impact on their wellbeing. Relatives told us staff were ‘so helpful and respectful’ and that loved ones were ‘always immaculately presented’, which mattered greatly to them. People described staff as ‘lovely’ and appreciated seeing familiar faces, which supported trusting relationships and a strong sense of security.”
 
Inspectors also noted that residents’ nutritional wellbeing was “promoted well”,  adding: “Mealtimes were relaxed and sociable, with good staff presence and attractive meal presentation, including show plates to support people to make decisions in a way that suited their needs. People spoke positively about the food.”

Croftbank’s setting was also graded 5, with inspectors observing that “the environment had a strong, positive impact on people's comfort, wellbeing and sense of belonging”.
 
Their report added: “People and relatives told us the recent refurbishment had ‘made a big difference’, describing the home as fresher, brighter and more homely. The setting was clean, welcoming and thoughtfully designed, and people benefited from living in a space that felt modern, calm and uplifting. The single-level layout supported independence and freedom of movement, while clear walkways and uncluttered communal areas ensured people could move around safely and confidently. Bedrooms were personalised, supporting identity, orientation and emotional security.”
 
Gertina Engelbrecht, Croftbank’s manager, said:
"The team here at Croftbank put their heart into what they do every single day. They take the time to really get to know each resident, making sure they feel happy, comfortable and able to enjoy the things that matter most to them. I feel incredibly proud of the care and kindness the team show, but also of the lovely, close-knit community we’ve built together. The relationships we have with our residents and their families mean everything to us, and it’s something I truly value"